Customer Relationship Management (CRM) is a strategy and software solution that enhances and supports your sales, marketing and service activities whilst providing detailed analysis to help improve your processes and business practices.

Your business interacts with customers via a wide range of activities, but how do you know where all the opportunities are or how to manage them? In many instances the information is held in silos or – even worse – written down or stored in someone’s head.

Cloud-based & intelligent

Microsoft Dynamics 365 (formerly Dynamics CRM Online)provides a cloud based, intelligent customer engagement that will build trust, loyalty and insight. As well as being able to flex to support your specific business needs, we can help you to personalise your customer experiences, be proactive and even predict outcomes.

The Perfect Image Dynamics team has a wealth of experience in delivering industry and functional specific solutions using Microsoft Dynamics 365 and Microsoft Dynamics CRM both in the cloud and on premise. These include but are not limited to:

  • Service organisations
  • Construction industry
  • Membership services
  • Field service
  • Marketing solutions

Multi-device collaboration

When you combine Microsoft Dynamics 365 with Office, Skype and Yammer you instantly drive a level of collaboration and productivity across any device that simply cannot be beaten. We work closely with our clients on an ongoing basis, so you can be sure that your CRM system evolves to keep pace with your business and your other technology investments. This is part of our managed services approach to all the systems we deliver.

Case Studies