Our innovative Network Operations Centre is the next step up in IT management and support.
While a break-fix method for maintaining your IT infrastructure should be a part of your overall strategy, predictive and pre-emptive management is key to a highly available, cost-effective IT environment with minimal downtime.
Our Network Operations Centre (NOC) is an innovative and unique blend of market-leading tools that help us to deliver a wide range of service levels and security solutions for on-premise, cloud and hybrid infrastructures. We tailor the exact solution you require to protect and maintain part, or all, of your IT environment. By choosing Perfect Image as a Network Operations Centre partner, we offer a cost-effective proactive IT monitoring service, faster response times than ever before, a comprehensive support service, and a team of dedicated and focused experts in one place.
We offer various levels of services for the continual management and maintenance of your IT estate. Discover the customisable options we have to offer – request a free consultation today.
Why choose our NOC services?
24/7 365 Monitoring
Monitoring operates 24/7, 365 days a year at a minimum 99.99% service level. You can receive alerts for threshold breaches or for services that are offline or experiencing issues, bespoke to your workloads, servers and business-critical applications.
Stress-free IT management
Our job is to identify and resolve issues before they become problems, saving you the headache of the constant break-fix cycle that can arise with managing IT. The goal of proactive IT support is the less you know about what we’re doing, the better it’s working. However, we will keep you in the loop with as much or as little as you prefer.
Support that fixes issues now, and in the future
Two popular services that we offer are trend analysis and predictive failures. With trend analysis, we look at the history of recurring issues and drill into it using the NOC to discover patterns and root cause problems. Then we can use preventative measures to avoid issues happening in the future.
Security & disaster recovery you can rely on
It’s critical that your endpoint protection and firewall talk to each other – yet this is rarely the case. This simple but effective service that we offer means we provide you with better protection against advanced threats and less time is spent responding to incidents. We can also assist in creating a disaster recovery plan, and the NOC will initiate and manage the plan if required, to minimise downtime.
Cloud management services
Our cloud management offerings include:
- Cloud right-size and cost reporting, so you know exactly what you’re paying for to find potential cost efficiencies.
- Scaling management flexes compute power and storage etc. based on demand.
- Billing management consolidates costs and breakdown by whatever you need – by account, business unit, department, or application owner.
- Intelligent notifications keep you in the loop as much or as little as you’d like via text, mobile app, Slack or we have many other options.
Want to discuss a bespoke support package?
We offer various levels of services for the continual management and maintenance of your IT estate. Discover the customisable options we have to offer – get in touch with us today.
Discover how our customers use our NOC services
The head of our Network Operations Centre recently wrote a blog about what the NOC is and how, for one of our customers, it helped to avert disaster for hundreds of their employees.