While the demands placed upon your IT team continually grow in size and complexity, we understand that your budget doesn’t.
Perfect Image’s Managed IT Support experts are here to work with, and become a valued extension of, your internal IT team. We are actively here to support, resolve and assist when you need us, and to remain in the background and proactively monitor and fix your IT systems at the times when you don’t.
Our IT managed services team are dedicated to providing the highest service standards and customer care, which we consistently deliver through responsiveness, honesty, flexibility and technical innovation. We achieve high levels of customer satisfaction and aim for beneficial long-term client relationships.
How We Work
We utilise an effective design, implement, support approach – but what makes us truly different is the Network Operations Centre (NOC) we provide, and our specialist people; our experienced project management team, our qualified consultants, and our certified engineers. We work with you to decide upon the best tools and services for your organisation that can optimise the efficiency of systems, and support you for as long as required to ensure you get the best out of your systems.
|Design||Implement||Support & NOC|
|Our approach to designing your solution is consult, define, decide.||We take the stress out of setting up and integrating your new system with minimal disruption.||Our flexible, scalable support offering ensures your systems are always protected and optimised.|
What Makes Perfect Image Different?
Innovative Network Operations Centre (NOC)
Using our unique Network Operations Centre (NOC) we can proactively ensure your IT systems are working to their potential. The NOC is a combination of all of the monitoring and support services we have always provided but broken up into simple modules for a pick-and-choose approach to flexible network control.
Our two support offerings are Cloud Inventory Optimisation (for proactive environment scaling and cloud billing with alerts), Network Monitoring (to ensure the security, resilience and compliance of your cloud environment). The two IAAS offerings, on a monthly subscription payment model, include VOIP Management (for a scalable cloud-based telephony/United Communications solution) and Fully Supported Wi-Fi (a secure, high-performance wireless network solution). Relax in the knowledge your IT is taken care of with 24/7 proactive monitoring.
24/7 Proactive Monitoring
Our innovative Network Operations Centre (NOC) approach to support means your IT systems are protected by our 24/7 monitoring and managed IT services. We provide more than just the traditional break-fix service – we are here to proactively detect issues and areas requiring optimisation. Our team of experts are on hand to implement robust disaster recovery and business continuity options to protect your data.
Managed Cloud and On-Premise Support Options
With our team of experienced cloud professionals, we have the unique ability to support public, private and hybrid cloud offerings as well as traditional on-premise infrastructures. We can optimise existing networks, or create and tailor new environments based on your exact business requirements.
Scalability and Flexibility of Services
We are there for you when you need us, ready and waiting in the background when you don’t. This ensures value for money with our flexible IT provider services. You are always covered by our support and assistance but on a cost-effective pay-as-you-use model. We are IT service providers who can provide short, long-term or ad hoc support and management of existing or new IT systems.
Optimisation of Cloud, IT Systems & Applications
We don’t just monitor your system to ensure it is free of issues; we continually review it for anything requiring improvement, or any areas with cost-saving potential. We can offer value-add services such as optimising your cloud environment, proactively monitoring costs, and scaling your environment based on fluctuations in demand. We are experienced providers of support and management for desktops, networks, mobile devices, IT systems, and applications such as Microsoft Office 365, Microsoft Dynamics and Microsoft SharePoint.
Engaging Partnership Approach
Our customer-first strategy means your company gets its own dedicated account manager for ongoing frequent meetings and calls, and we carry out regular customer satisfaction surveys. We actively remain in regular contact because we want to ensure your needs are being heard and met. We’re committed to understanding what you want and what we can do to keep you feeling happy and supported.
Get in touch with us today to discuss how Perfect Image can support your business – now and in the future.
Why Choose Perfect Image to Assist You?
When you partner with us to provide your organisation with Managed Services & Support, you also benefit from our team’s many years of experience, their honed skills and the multitude of optimisation and monitoring tools and services we can offer. Whether this is to reduce costs, enhance efficiency or to improve productivity, we are here to help.
Perfect Image has over 25 years of experience and we are committed to providing systems and services that will improve your organisation, from the immediate benefits that our solutions deliver to the ongoing support, evolution and optimisation that our approach provides.
Interested in Managed Services & Support?
To find out exactly how Perfect Image can benefit your organisation and how we will work with your team to ensure a supportive, value-add approach to IT Managed Services – contact us today.