IT Support should be about more than fixing things when they’re broken. A Managed Services solution from Perfect Image provides your business with a tailored, proactive service that lets you get the most from your IT systems.
A Managed Services approach to the delivery and running of your IT gives you the reassurance that we will constantly monitor and assess your systems and make sure that they are fully aligned with your business needs. We aim to deliver and manage the systems that are right for you – no more and no less. Whether you’re looking for us to manage some or all of your IT, you can rely on us to deliver exactly what you need with the minimum of fuss.
At Perfect Image we have the extensive technical knowledge and experience you’d expect from a company that’s been providing IT services for over 20 years. Crucially, we realize that this technical know-how has to be provided in a timely, friendly and transparent manner – our aim is to ensure that you value our service and that we go beyond just fixing what’s broken.
For organisations with existing IT departments, we can deliver individual projects or provide Managed Services for specific aspects of your IT, allowing you to concentrate on the areas where you can provide the most value. Businesses without any internal IT capability can rely on us for their complete IT provision.
Our passion is having excellent people and processes, delivering a high quality service that provides you with the best possible value. We work closely with our customers and we’ll make sure that we understand your business, not just your IT systems.
Once we know the scope of the IT systems and services you want us to look at we will assess your current position and what you want to achieve. We will take into account the needs of the business, the current service provision and the hardware, software and networks that are in place.
We will then advise you of any transition work that needs to be delivered so you can get better value from your IT. This may include upgrades or changes to elements of your systems, changes in the way the systems are managed or significant shifts in system architecture such as moving to the cloud. Each transition project has to be justified from a business perspective and will be carefully managed to minimise risk and ensure business objectives are met.
We can then go on to manage the systems for you. We use best practice, ITIL based processes to deliver the services that are designed to meet your individually tailored Service Level Agreement. Our Service Desk and Onsite Engineers use our advanced service management systems to monitor your IT and resolve any issues that occur promptly and reliably. We will provide clear, transparent updates on our service at all times and meet regularly with you to provide feedback on your IT and discuss how you can get more from it. Your business and technology will change but you can be assured that we’ll be there to guide you through.