Whilst IT infrastructure is essential to make everything work, the only reason it’s there is to run your applications. At Perfect Image we realise that it’s not just your infrastructure that needs proper management and support, it’s your applications too.
It takes a rare mix of skills to be able to properly manage the entire lifecycle of an application, from inception and development to deployment, maintenance, enhancement and support. At Perfect Image we have the specialist consultants, project managers, developers, testers and support staff to manage all aspects of an application’s lifecycle.
Every application support and management contract we undertake is tailored to the requirements of our customers. Typically, they are combined with the provision of other managed services for PC/server support or the provision of application hosting.
To understand an application, first of all we have to understand how your business that uses it and the processes that it supports. From there we can then move on to examine functional and technical issues and investigate any concerns around licencing, hosting, management and support.
Whether as part of a Managed Services contract, or planning for a project, we will always conduct an assessment to understand our clients’ needs. These assessments allow us to:
- make the right long-term recommendations on what your systems should look like and decide how you can best make any changes (Transition), and;
- determine the best approach to supporting your systems providing you with the right service as cost effectively as possible (Manage).
Our assessments will take into account a wide variety of factors that could influence what’s best for you. We look at the bigger picture, making sure that we understand what your business needs now, and anticipates needing in the future.
Perfect Image’s wide-ranging skills and experience allow us to offer services that cover the full lifespan of an application. Whether you’re looking for a partner to help you with a third party application, need to transfer management of an in-house system or want a new system developing and managing, we can help you.
We have over 20 years’ experience in the development and management of software and can help you with a wide range of application projects, including:
- Migrations/upgrades of applications
- Migrations to new infrastructures/cloud
- Transfer of support and maintenance provision
Providing management and support for an application requires a different approach and skillset to providing technical infrastructure support alone. It needs a good grasp of business processes and a thorough functional and technical knowledge of the application.
Perfect Image’s Service Desk has specialist application support engineers, who receive specific training to help them understand, diagnose and resolve application related problems for our customers. Of course, they have the same passion for customer service as our technical support specialists, so you can be assured that you will receive the service levels you need.
We will agree how to best provide your application support and management services and create a Service Level Agreement that is uniquely tailored to your individual needs. Elements that can be part of the service include:
- Service Desk providing functional and technical support
- On-site support
- 24/7 coverage
- Software patching and upgrading
- Development services for enhancements and bug fixes
- Remote monitoring and alerting
- Joint service provision and 3rd party supplier management
- Business continuity services
We can combine this application support with managed services for your servers, networks and applications to provide you with a completely outsourced service.
We work with a wide range of application solutions and technologies for our customers. Below are a just a few highlighted technologies, please contact us to find out more.