QlikView Data Sheet Find out more about QlikView and the features it has that may benefit your business.

Microsoft Dynamics CRM and Dynamics GP Integration Perfect Image is a leading provider of Microsoft Dynamics CRM and Dynamics GP. This download provides a complete view of the customer information and business management capabilities made available by integrating these two powerful products.

Microsoft SharePoint Services Microsoft Windows SharePoint Services combines a robust, extensible platform with rich, out-of-the-box functionality to make it easier for teams to work together, communicate, and collaborate.

Microsoft CRM Sales Data Sheet The Microsoft Sales module makes it easy to manage leads and opportunities, measure and forecast sales activity, track customer contacts and automate the sales process—helping ensure a shorter sales cycle, higher close rates and improved customer retention

Microsoft CRM Service Management Data Sheet The Microsoft CRM Service Management module enables service representatives to track requests, manage support issues from contact through resolution, and deliver the consistent, efficient service that helps ensure customer satisfaction.

Microsoft CRM Marketing Data Sheet The Microsoft CRM Marketing module enables sales and marketing professionals to deliver targeted communications to prospective and existing customers, shorten the sales cycle and improve close rates.

Microsoft CRM Small Business Data Sheet This download provides an overview of Microsoft's CRM system. We believe that this provides a powerful and affordable CRM for businesses of all sizes.

Microsoft CRM Professional Data Sheet This is an overview of Microsoft CRM Professional. Redefine customer relationships with the complete, affordable customer relationship management (CRM) solution for driving measurable improvements across all customer management processes.

Microsoft SharePoint Server 2007 This download contains an overview of Microsoft SharePoint Server 2007. This is a powerful tool for enabling collaboration and the sharing of information across an organisation.

The Leading Reporting Platform for the Enterprise and the Cloud

As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic conditions. In a growth economy, businesses typically work hard to expand their customer base and spend aggressively to stoke the growth engine. When money is tight however, existing customer relationships grow in importance as organizations seek a cost-effective way to nurture business expansion.

Microsoft continues to see strong momentum and growth with Microsoft Dynamics CRM and Microsoft Dynamics CRM Online. We continue to lead with our strengths of productivity, flexibility and scalability to help businesses around the world drive results through our products and services. This Statement of Direction (SoD) outlines the future direction and planned areas of innovation for Microsoft Dynamics CRM.

Since our 2010 whitepaper “Privacy in the Cloud,” awareness and adoption of cloud computing have continued to increase. Global enterprises and entrepreneurs alike are turning to the cloud to accelerate innovation, launch new businesses, and cut costs. Government agencies, public service providers, and educational institutions are migrating to the cloud to better serve constituents and reduce IT spending, particularly in response to shrinking budgets.

In today’s competitive global market, businesses need technology that enables flexibility and cost-effectively adds value to their organization. Internet-based hosted services provide a way to meet these objectives. They deliver feature-rich productivity tools to users while helping to relieve the burden of managing and maintaining business systems—freeing up IT departments to focus on initiatives that deliver true competitive advantage.

Organizations considering using cloud services face making a decision similar to the choice of outsourcing key services. Choosing to place information in the cloud requires an informed decision to transfer operational risk to the cloud provider. Meanwhile, risks to information security and concerns about privacy remain high on the list of issues cloud customers are evaluating. Unlike contracting with a payroll or software development firm, the business processes and standards for cloud services will continue to change for the near future.

Cloud computing continues to dominate the IT narrative. At the most basic definition, cloud computing delivers fast access to computing resources without investing in and maintaining infrastructure. In many cases, cloud solutions reduce staff training and simplify the labyrinth of software licensing.

Since the launch of MSN® in 1994, Microsoft has been building and running online services. Global Foundation Services (GFS) provides the cloud infrastructure for these services including ensuring availability for hundreds of millions of customers around the world 24 hours a day, every day. Hosting such familiar consumer-oriented services as Windows Live™ Hotmail® and Bing™, and business-oriented services such as Microsoft Dynamics® CRM Online and Microsoft Business Productivity Online Standard Suite from Microsoft Online Services, and many behind-the-scenes services that handle online billing and advertising functions for Microsoft customers means the company must adhere to numerous regulatory, statutory, and industry standards for securing personal and financial data.

This paper introduces the reader to the Online Services Security and Compliance team, a part of the Global Foundation Services division who manages security for the Microsoft cloud infrastructure. Readers will gain an understanding of what cloud computing at Microsoft means today and how the company delivers a trustworthy cloud computing infrastructure.

In addition to providing quality care, healthcare organisations continue to search for ways to increase patient satisfaction and assist patients in provocatively managing their overall health.

Patients today expect more and better services, which puts pressure on healthcare providers to improve service delivery while minimizing complexity for patients and caregivers alike. Healthcare providers need solutions that streamline the coordination of care and case management activities, and help them to target specific communities with tailored outreach and education programs. While they strive to improve service delivery and patient satisfaction, healthcare providers are also trying to reduce administrative burden and operational overhead.

Today’s consumers have changed. They learn, shop, and communicate in new, technology-powered ways. The recent recession taught them new budget discipline. And they display a new “in-control” attitude: comparing shopping experiences digitally with fellow consumers instead of browsing advertisements. They exhibit less brand loyalty, more self-reliance, more resourcefulness when it comes to finding the best all-around value. They are sending retailers a call to action: get more customer-centric.

Microsoft has announced the acquisition of MarketingPilot. As a cloud service, MarketingPilot helps companies track leads and integrate their marketing processes. With a focus on improving marketing strategies MarketPilot enables teams to evaluate and adapt marketing data through behavioral and predictive analysis.

In an era of intense competition, the customer experience is often the main differentiator between commoditized products and services. Once a sale is complete, the contact center is an enterprise’s primary touch point with its customers, whether they are consumers or other businesses. When a company knows what their customers want and responds with a consistently excellent customer experience, they create loyal and profitable relationships.

Deliver customer information, case management, service history, and support knowledge directly to the desktops of agents, customer service representatives (CSRs) and supervisors. Give them easy-to-use tools to deliver consistent, efficient service that enhances customer loyalty to sustain long-term business and increase lifetime value. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to your business processes, and can scale to meet enterprise demands.

In boom times or not, increasing sales revenue is nearly always a top business objective for enterprises large and small. The key question, of course, is how? As you’ll learn in this white paper, increasing sales productivity is one popular way to improve the top line of any business. When all is said and done, however, productivity is based on the ability of individual sales professionals to achieve their objectives. While it is clearly important for reps to meet individual revenue targets (quotas), everything they do must be aligned with the revenue and business objectives of their enterprise.

Streamline and automate your sales processes and enable sales people to create a single view of the customer to help ensure a shorter sales cycle, higher close rates, and improved customer retention. Microsoft Dynamics CRM business software gives sales professionals fast access to useful data online or offline so they can work efficiently and spend more time selling.

To achieve strategic advantage, companies often look to their information technology (IT) departments for line-ofbusiness (LOB) applications that help them outperform their competitors. Whether it is a business intelligence application that provides managers with unique insights into market opportunities, a business process application that enables rapid delivery of products and services to market, or a customer relationship application that helps the company differentiate with superior customer service, business applications are often critical to creating competitive advantage.

Businesses today are facing new economic and competitive challenges that are forcing them to rethink the traditional tradeoff between quality, customer experience, and price. This is not a new phenomenon, of course, but it has intensified in recent years. Businesses are expected to be innovative and customer-centric, with shorter product lifecycles and customer-driven adaptations while operating increasingly lean vendor and partner networks and related back-office processes. In IT terms, solving this challenge involves improving the collaboration between people who do the information work and those who do structured task work. For instance, it means enabling more productive alignment of sales and marketing with the management of vendors, customers, and orders.

The information contained in this document represents the current view of Microsoft on the issues discussed as of the date of publication and is subject to change at any time without notice to you. This document and its contents are provided AS IS without warranty of any kind, and should not be interpreted as an offer or commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented.

Solution builders—the people and organizations that use software and infrastructure to create custom solutions to business problems—face increasing expectations that they will be agents of IT savings in addition to serving as trusted, strategic partners for corporate success. Recent industry experience shows that application platforms can provide the means for solution builders to be strategic while simultaneously cutting custom solution costs. This paper will examine the ways that application platform choices can drive the success of the solution builder as a value-added strategic partner, with particular focus on the capabilities of the Microsoft Dynamics® CRM xRM application framework.

As social networking sites explode in popularity, the hype and interest continue to build. Facebook alone topped 200 million users in 2009 (Wauter 2009). But sorting the fact from the hype can be a challenge. Social networking at a high level is described as the convergence of technologies that make it possible for individuals to easily communicate, share information, and form new communities online. But the big question today is not what social networking is, but rather what it means for businesses.

Today’s businesses face dramatic change concurrently on several axes, including technology change, generational change as Millennials enter the workforce, and a new economic reality. In terms of technology changes none has been as rapid and pervasive as social technologies. Social technologies including blogs, forums and social networks are transforming the relationship between businesses and their communities of employees, prospects, customers and partners. Let’s first explain social in simple terms.

World-class customer experiences begin with your people. When you give them the right tools to boost their productivity and amplify their impact, you equip your organisation for success. And that is exactly what Microsoft Dynamics CRM business software is designed to do.

Drive sales productivity, user adoption and consistent best practices with Microsoft Dynamics CRM for Sales. Streamline and automate your sales processes and enable sales people to create a single view of the customer to help ensure a shorter sales cycle, higher close rates, and improved customer retention. Microsoft Dynamics CRM business software gives sales professionals fast access to useful data online or offline so they can work efficiently and spend more time selling.

Deliver impactful marketing campaigns and consistent communications with Microsoft Dynamics CRM for Marketing. Provide marketing professionals with robust data cleansing and segmentation tools, leading campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, improve efficiencies, and better track key metrics. Microsoft Dynamics CRM business software provides a holistic, comprehensive set of marketing capabilities so you can target your customers effectively.

Boost service effectiveness and customer satisfaction with Microsoft Dynamics CRM. Deliver customer information, case management, service history, and support knowledge directly to the desktops of agents, customer service representatives (CSRs) and supervisors. Give them easy to use tools to deliver consistent, efficient service that enhances customer loyalty to sustain long term business and increase lifetime value. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to your business processes, and can scale to meet enterprise demands.

Microsoft Dynamics CRM is a full customer relationship management (CRM) suite with marketing, sales and service capabilities that are fast, familiar and flexible, helping businesses of all sizes to find, win and grow profitable customer relationships. Delivered through a network of channel partners providing specialised services, Microsoft Dynamics CRM works with familiar Microsoft® products to streamline processes across an entire business.